I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day
We recently purchased a 2021 Hyundai Kona EV from Victoria Hyundai. The sales process was done in a courteous and thoroughly professional fashion by Nick Sitonin. There were no high pressure tactics and what I especially appreciated was a quick response to my request for a "all in" price - in writing. Actually completing the deal a day later was both quick and efficient and best of all, no surprises. And on top of that we are thrilled with with our new Kona (her name is Ruby!)
Very happy with my recent purchase at Hyundai Victoria. Sales team, Colin and Tristan, worked very hard to ensure I was satisfied with my new vehicle purchase and made the whole buying experience easy. Finance department also great. Thanks to all- I will certainly recommend going to Hyundai to friends and family.
Just bought a used car with Victoria Hyundai. I was impressed by the service, notably by Dan Caisssie (sales-5 stars)) who was very professional, unimposing, but very courteous, helpful and accommodating. Surprisingly also, the dreaded portion of buying a car, dealing with the financing went smoothly and surprisingly made pleasant by the financing Manager, Bruce, who was efficient, informative. The whole process was completed in less than a day. Thank you guys, you have our respect and satisfaction. Fernie Avelino
Collin, our salesman, was easy and professional to work with when we decided to purchase a pre-owned 2019 Hyundai Santa Fe. We had previously owned a Santa Fe and were looking for something similar. All our transactions with the dealership went smoothly, except for waiting for over half an hour to make the payment. All in all, a good experience
Today I bought my 4th Hyundai (3rd Elantra). I received excellent service all the way around. Great salesman, finance meeting was perfect, car insurance was informative. I was in and out within two hours, drove home a new 2020, 100% satisfied. Thank-you, Jarrett
Great buying experience Dan the Bow Tie Man Sales guy was exultant! No pressure great knowledge of the car.Ryan the finance guy guided me threw the loan explaining every detail to me, and there Insurance gal Val was terrific.A fantastic buying experience,
They treated me well and looked after my needs, I delt with Ben Jillings who did a lot of running to meet in the middle of what I wanted,got everything that suited me and even great lookin floor mats thrown in. Thanks for putting up with me. Hard battle fought with good results .Thanks Ben.
I found all the staff at Victoria Hyundai to be professional and easy to relate to. My own sales person Collin Levesque was especially attentive to my questions and concerns and took extra time to see that they were met. Collin explained all the government incentive programs and financing issues that related to my situation. At no time did I feel pressure to purchase my vehicle or to select unnecessary options. After making my decision to buy the Kona EV all details of the process of completing my purchase were arranged and organized by Collin in a balanced personable and ...
I worked with Collin Levesque, he was a pleasure to deal with. Very helpful, knowledgeable and not pushy or intimidating. Collin reached out to me on the private ad I had made for my car. Wasn't planning on trading in on this particular car, but am vey happy that he reached out to me and helped me make a great deal. Taylor the sales manager was very reasonable to deal with and I left feeling happy with the deal we reached. I would highly recommend Collin and Taylor for your next car purchase. Only negative was that I had ...
We bought our new Ioniq EV in April 2019 and have been consistently impressed with the whole team at Victoria Hyundai. We thought there might be gaps with the transition in ownership but we have been pleasantly surprised. Our warranty issue was managed very efficiently and the service on site has been friendly and fast. We are new customers for Hyundai. Loving the energy!
We picked up our brand new Kona EV last week and I can't say enough about Jarrett Richards and the exceptional service he provided. We met Jarrett in April when we were looking for an EV and he took us for a long test drive and literally sold us the vehicle with his expertise and professionalism. Even during the wait for us to pick up our baby, Jarrett kept us regularly updated and always threw in a personal comment that made it feel like he was a new friend. When it came to purchasing the vehicle - Jarrett was ...
Bought my first Hyundai, an Accent, at Victoria Hyundai six years ago. Bought my second Hyundai, an Ioniq Hybrid, at Kot Auto Group Hyundai in Kelowna last year. I knew I wanted another Hyundai but couldn’t bear to repeat my previous experience in Victoria so bought my new one while I was on vacation in Kelowna. The difference was astounding. The Kot dealership treated me with respect and worked very hard to make me happy. In fact, they did not have the colour I wanted so they found one in Nanaimo. John and his family flew to the Isand, ...
Great service did my recalls with in a hour no charge and washed my car for me they even asked if I wanted to be dropped off somewhere
We recently purchased an SUV from Victoria Hyundai. The staff at this dealership were very friendly. Luisa was our sales consultant. She was amazing and was very knowledgeable about the SUV that we test drove. At no point were we felt pressured to buy. The day we picked up our Tucson, she had the car ready to go with a few gifts she had put in the console. This was a nice surprise. I would recommend this dealership and Luisa to all my friends and family.
At no point did Graham annoy me in the slightest, and in the world of car dealerships, that should speak volumes. He literally was only concerned with helping me get what I wanted, not even a glimmer of player mentality. Everyone else I dealt with during the sale was great as well, they didn't give me any greif when I declined extras, nor did the paperwork team act like a bunch of upsellers regarding their respective departments. Everyone dealt with offered what they had, answered my questions and went with my choices, no pressure, no prying.
I just bought a new vehicle for my daughter and Glen made it really enjoyable. He is knowledgeable, kind, patient and helpful. I would definitely recommend him! Jody also was a big part of why we chose their dealership. Outstanding service! Sincere thanks!!!
Overall dealing with Hyundai Victoria has been an absolute pleasure. Glen was just awesome and although I didn't actually end up buying a car from Hyundai Victoria, yet, I will definitely be returning in the future and will always be my first place to look. Friendly staff and great dealership 5/5 stars for sure.
Just bought a splendid new 2017 Accent GLS hatchback from the lads at Victoria Hyundai, and couldn't be more pleased. Both Vidal Boren and Tristan Marshall were friendly yet professional, and very accepting of my quirky yet determined personality. No pressure, lots of cooperation and in the end I got the car I wanted at the price I could afford. I daresay it's not common for car salesmen and clients to hug, but it was a natural in our circumstances. I highly recommend both Vidal and Tristan. And yes, Tristan's kids, your dad is a super cool and ...
Tom ensured we had adequate time to assess a car we were interested in, yet still harbored some doubts with. He helped make an unfamiliar process comfortable for us. Tom and the finance team then worked hard to accommodate our particular needs. A great buying experience all around.
Like all dealer once they determine that the sale will no go through at their end they do not get back to you. Not worth their time except that it means I will not return later....short sighted
Graham was an amazing salesman. Very knowledgeable and friendly. Followed up with me after purchase to make sure I was happy with my car and everything good.
Tom Cantley helped my partner and I buy our 2017 Hyundai Ionic. Tom was very knowledgeable of the vehicle we chose, and not cheesy or pressuring! We felt Tom was a sincere salesman, and he made our first new vehicle purchase as smooth as it could be. Thank you!
I just purchased my first ever new car and was very pleased with the the fact that I did not feel pressured. I felt like I gained knowledge along the way and felt like it was a great experience! You feel supported and like you matter because you do!
I would definitely recommend Victoria Hyundai and Graham to anyone looking for a new vehicle. Nothing but great service from everyone, really felt welcome. Graham’s knowledge and friendly demeanour made the process that much easier. Couldn’t be happier with my 2017 Elantra Sport!
He made what can be a very stressful situation easy and stress-free help me choose the right vehicle and got me a great deal
Just bought my second new vehicle from Victoria Hyundai. Once again, their great value and selection are only surpassed by the friendly, knowledgeable staff. Lance Kubbernus made the purchase fun!
The staff provide a fantastic experience with excellent customer service! They are courteous, and know their inventory inside and out. I highly recommend this dealership!
We were helped mainly by Graham, who was super nice and helpful. He put a lot of effort and time to offer us the best deal possible, even beyond office hours. I would recommend this dealership and particularly Graham. I hope he keeps the good vibe and willingness to help.
This was out first time buying a new car from a Showroom and the experience was great. We were treated respectfully and had all our questions answered. My husband and I were new to the process and the General Manager made us feel comfortable. Our Salesperson was Graham Simmons who is an extremely nice and knowledgeable person. We had many things to ask him and he answered each and every question patiently and diligently. He showed us all the features of our new car and let us examine the inside and outside of the car to our satisfaction. I cannot ...
We purchased a used vehicle from Lance Kubbernus and Tristan Marshall. Both guys were very professional to deal with. We wanted a couple of things done to the vehicle and Tristan made it happen. Very little pressure from Lance besides the " do you think you would buy this if we could come to agreement on price" line which is a salesmans job. We have had a few follow-up calls checking to see we are happy with the vehicle. No complaints from us at all. Easy to deal with so far and we hope that that continues.
I felt that Graham was very helpful in answering all my questions and if there was something he could not answer right away he followed up with the information I had asked for. I did not feel pressured at all in dealing with Graham which was a great way to treat a customer. I would highly recommend him as your next salesman in a car purchase.
Graham did a great job of recognizing what we were looking for in a used vehicle and notifying us when one came available. He made sure we had ample opportunity to inspect the vehicle and ensure it was a fit for us. And finally, when we did decide to purchase, we were very happy with the deal and the condition of the vehicle.
I was very skeptical going back to VH after a bad experience years ago. After chatting with Tom via email I could tell that this guy was a good one. Super down to earth, not pushy. Highly recommend making your appointment with Tom. Years in the biz and great personality. Funny too!
We were very happy with our experience purchasing our Accent at Victoria Hyundai. Carter was super knowledgeable and personable as we felt very comfortable throughout the process. Andrew was very professional and kept the mood light with his comical relief. We love our new ride and are care free with our insurance and extended warranty we received the day of our purchase.
Was very helpful in us making the right decision. Wasn’t pushy like the other dealerships we were looking at which we appreciated and probably the reason we kept coming back. Also was very accommodating by letting us use a dealer vehicle till ours arrived.
They understood what we were looking for and how much we wanted to spend, didn't try pressuring us into something we couldn't afford/didn't need
Very pleased with our experience at Victoria Hyundai. This is our second purchase from this group. Thanks to Lance and Jarod in sales and Bruce in finance. We especially want to thank Jody Dick (Dealer Principal) for spending extra time with us to ensure we picked the right vehicle for our needs. All staff were professional, knowledgeable and very easy to work with. Terry and Jane MacAskill.
Carter was a big help. Very knowledgeable and on a personal note....I really liked that he was talking with me about my new accent but also as a human being.Very nice group of people
Victoria Hyundai is a group of very helpful and understanding individuals. Josh has really helped me before and after my purchase. I love my Elantra!
Team works great together to make the experience from start to finish super easy. I walked in not knowing too much and I walked out with a new car and knowing everything about it! Josh is super friendly and great to do business with.
Very knowledgeable, professtional and personable. Took the time to fully explain everything to me in detail and ensure I found the right car for me. Great customer service and would definitely recommend!
Thank you Michael Tatalias! You were extremely pleasant to deal with. I never felt pressured and was comfortable with you throughout the purchase of my 2017 Hyundai Santa Fe. You were very knowledgeable. Thank you to the rest of the staff as well, you were all lovely to deal with. I would definitely recommend Michael and Victoria Hyundai! thanks again Norma J
I've been a customer of Victoria Hyundai for at least eight years and they've gone through some highs and lows. I'm pleased to say that they are now at their highest point! All of the employees are warm and friendly, the coffee tastes great, and they are incredibly customer-focused. There's also a really nice family atmosphere going on, which really adds to the warmth. They're also giving food to charity, which is a big thumbs up in my books. Keep it up Victoria 🙂
I hate buying a new car as, to be honest I love my own Suzuki (which is not manufactured any more). I toured around various dealerships and I've got to say that Michael was just perfect. I was always in a rush and he never got impatient or went on and on when all I wanted to do was test drive the elantra (which is a nice car). His relaxed and very informed matter were like a breath of fresh air. He was extremely willing to negotiate a price and give me the best deal out. I really wish ...
We recently purchased a “used” 2016 Santa Fe from Victoria Hyundai, and we couldn’t be happier! From start to finish, the entire experience was a breeze. Michael was so sweet and warm - he answered all of our questions, and made sure we found the right vehicle for our needs. From him, to Andrew, to Bruce, and everyone we met inbetween, they made it feel like we were part of the family. We spent most of our time laughing and telling jokes, while doing all the paperwork, making it a lot less tedious! We will definitely be back for all ...
I recently purchased a Hyundai Elantra from Josh Rockwell at Victoria Hyundai and even though my credit rating wasn’t the best Josh and his team were able to give me a great deal (even better than their original deal on a 2009 Accent, they came back to me 2 days later with an awesome deal on a 2013 Elantra) to help me rebuild my credit and get me into the car I want. I would thoroughly recommend them to anyone and everyone looking to buy a car. Mike Cooper
We had a great experience working with Josh on the purchase of our vehicle. He was very quick to reply to our online queries prior to arriving at the dealership to go for a test drive. In person, Josh was very friendly and well mannered, and he was able to answer all of our questions. He was very helpfully and courteous right through the entire process, and we would gladly return to see Josh for a future purchase. Highly recommended!
Tom Cantley was my Sales Rep when I bought my Hyundai Sante Fe in November 2017. He was absolutely fantastic and spent a lot of time with me going over various models and the choices that I had - without ever being pushy (unlike another sales rep at a Jeep dealership that phoned me every day for two weeks to get me to go in for a test drive). I really appreciated Tom's approach - and I purchased my Sante Fe with some extras that I'd discussed with Tom - so I've got exactly the vehicle that I ...
We very much appreciated Michael and Andrew's approach which was low key and adaptive to the way we wanted to negotiate a deal. Brianna too was low key but thorough in her presentation, and in the end everyone was entertaining. Car buying is stressful and we give the team great credit for injecting some fun into the process. But we reserve a special thanks to Michael who was our initial contact and point person.
Victoria Hyundai worked with us to schedule appointments, were willing to make a deal, and were friendly, accommodating, helpful, and informative all the way along.
Very positive experience over-all. Michael Tatalias was particularly helpful and accommodating and a pleasure to deal with. The vehicle tested, Sante Fe Sports Ultimate was perfect. Regrettably, the financial terms proffered were simply not competitive.
We have been looking for a car for a little while and this week bought a Elantra GT. Everyone who we came in contact with were so nice and friendly. Really have gone above and beyond to make this experience a positive one. Micheal and Andrew are awesome to deal with. When Andrew said that although clinche to say but “buying a Hyundai is just the beginning of our relationship with victoria Hyundai” he really meant it. Not quite even two days after picking up our car we were rear ended, accidents happen but when we called to get the ...
I had been researching vehicles for two years and settled on a Hyundai. I popped into the sales office just to take a look and was shown a Tuscon. I felt welcomed, but with no pressure from anyone. I was provided with all the information I needed in order to make a proper decision. When I explained that I had to make sure the vehicle was easy access for my 93 year old mother I was offered to test drive a Tuscon over a weekend. They allowed me to take the vehicle from Saturday to Monday so I was able to ...
After sitting in the back yard for two years, I put my Hyundai Accent into regular service. I didn't have a Hyundai dealership where I was, but got it checked out by a reliable mechanic. Sought dealership service for regular maintenance immediately upon my return to Victoria. Steve performed a visual assessment and advised a whopping $3500 maintenance bill for recommended service. Thankfully, he worked with me to keep it to a more modest budget. Once the service was done, I started experienced strange noises upon acceleration. Back to the dealership I went... This didn't happen BEFORE they replaced ...
It was a pleasure doing business with Michael - we were after a specific vehicle and Michael was very friendly, professional, knowledgable and helpful in helping us meet obtain our vehicle. We are also very satisfied with our vehicle and Michal's assistance in obtaining and fitting the additional items that we required.
Michael was very friendly to deal with and provided us with so much information about our potential vehicle during the test drive. He took the time to explain why car design has changed over the years, how advanced the computers are inside the vehicle, the safety features as well as the tonnes of comfort features in the Santa Fe Sport. Tristan was very honest in explaining the pricing and add-ons and gave us lots of space to discuss our options without pressure to "buy now". Bruce and Lance were very pleasant and also took the time to explain ...
Thank You Tom!!! I live in Whiterock, and work in Burnaby so I had LOTS of options to look at in order to purchase my new Sante Fe - and yet I ended up buying from Tom and Victoria Hyundai. All of my initial research was done for a CPO certified vehicle listed on the Hyundai Canada Website - and there were at least 20+ at at least 7 different dealerships. I have been in sales for 30 years and so when I buy anything - I am a student of the process and scrutinize my experience at every stage - Tom was ...
We provided the criteria for the used car we needed and Micheal delivered. Michael's style was easy to work with and we appreciated that.
I am new to Victoria. Today I have discovered that my car parked in parkade has a flat tire. Bryan came with me to my car and changed the tire then I was able to drive to this Huyndai location to fix the flat one. OMG, I did not spend even a half an hour and my tire was fixed. What a great service on Saturday Thanksgiving weekend in the afternoon!!! Thank you so much Bryan!!!
We went in hoping for the 33 month lease. Not having good enough credit, Bruce worked with us to figure something out Josh and Tristan found us a wonderful vehicle, better than what we would have been able to get otherwise. Very happy with the outcome, hope to work with them again in the future !
Thanks to Shawn, I had an almost painless experience in purchasing a used vehicle. Loved his mannerisms & putting up with me! I specially liked that he took the time out to show me how to switch the car language from French to English & setting up my phone right away! This 'Im sure sure saved me a few hrs of frustration!! Hope to see you when I return to purchase what I hope will be a brand new car in 3-5 yrs time...
Peter in service department August 23 2017. Attentive to my concern, he listened carefully and took immediate action to correct problem. Kudos as well to gent at parts counter for assisting Peter. I felt valued and was in and out within 20 minutes, driving off the lot confident in my vehicle once again. There were several employees in service offices and not one independently acknowledged me while I was there or when I left. Peters friendliness, integrity and professionalism was outstanding-thank you Peter!
Just purchased our 3rd vehicle from Victoria Hyundai. We've loved our previous two Hyundai vehicles and the new Elantra had all the extras we were looking for, along with a much sportier look and feel than the Elantra we traded in. We emailed asking when it would be available after seeing an ad and Josh got back to us right away. He emailed us updates every few days and let us know as soon as the car was available for a test drive. It was exactly the car we wanted......and we made the purchase. I like the car ...
We needed a new family vehicle. We were looking for a while and we decided to see what Victoria Hyundai could do for us. We had a certain budget for which a new vehicle was not possible, and they accommodated with a 2015 Santa Fe Sport. It did not have all the bells and whistles, but when I think about it, we did not need all the bells and whistles, and the Sport Package has more than enough. Our overall experience from being welcomed to the dealership to buying was an enjoyable experience and all staff bent over backwards to make ...
I enjoyed working with Hyundai in Victoria. They helped me find the car I needed. While there were a couple of hiccups along the way, the employees did their best to make sure that I was treated well and I was receiving a fair deal.
My wife and I bought a new 2017 Tucson and were very happy with the service we received. Karl Lehman helped us and was very friendly and knowledgeable. He made the experience a very pleasant one. Everyone at the dealership was very helpful and a pleasure to deal with. We would definitely recommend Victoria Hyundai.
I found Eric,excellent at walking me through buying a car on my own for the first. Answered all my question, and made me feel very comfortable. I love my new car!
We came to this dealership last year, but we were ignored, so we walked out of it. The next time we wanted a new car, we got one somewhere else. We then needed a family vehicle and decided to check out Hyundai again, and this time, Jay was the one who assisted us. He is very accommodating, friendly, and knowledgeable. We definitely recommend Jay to our friends who want to get into a Hyundai.
This is the second new car I've bought and both experiences were positive. Josh Rockwell my salesman was great. He responded to a query I made online one night after the dealership was closed. I met him on the Saturday where we test drove both 2017 Accent and the 2017 Elentra GT. I loved the Elentra and drove it off the lot that night. Everyone I dealt with made it a great experience; from a Josh to the insurance person, Brianna and Bruce. I will definitely recommend Victoria Hyundai to my friends and family.
Was overall a great experience from the moment I walked in. Michael was a pleasure to deal with, never felt pressured in any aspect. Thank you to the Victoria Hyundai team
Michael is a real professional. Never felt any pressure to buy anything. The car company makes these guys jump through all sorts of hoops to smooth the buying experience for the consumer. Michael, Cole and Bruce navigated this with real grace. I would highly recommend both this dealership and this crew of guys to anyone.
I had not bought a car in many years. When I finally made the decision it was time, I found the vehicle I was interested in on Victoria Hyundai's website. Since I live up island, I called the dealership to check its availability. I was so fortunate Michael Tatalias answered. We made arrangements for me to do a test drive the next day. That phone call began the most pleasant car buying experience I have had. Michael arranged everything perfectly. The vehicle was waiting for the test drive when I arrived. He went over all aspects of the car: ...
We have been taking our vehicle to Duncan Hyundai and because of a mixup in appointments we decided to bring it to Victoria Hyundai and boy were we happy we did,the service was impeccable !
Excellent customer care service felt very confident in transacting business with Shawn and Tristan was exceptionally nice and helpful! You all are a friendly team. Thanks.
Thank you so much for all your hard work and kindness. Rich you completely went above and beyond what any other would have. Thank you for seeing me as a human being!😇 Brianna thank you for getting me the best numbers ever and being super 😃
Excellent service and Peter made the experience enjoyable. Hank and Roger were great behind the wheel and everyone was friendly and personable. Highly recommended. It's nice the see the high commitment to customer service extend beyond the showroom floor of a dealership!
Anthony contacted me because of a contest I entered for a new car. It turns out I made it within the top 20 and he invited me to come check out some vehicles. At first, I had no interest in purchasing a new car. I swore by NISSAN ALTIMA for years until I was introduced to the Sonata brand. Upon arrival I was skeptical and doubtful that I would be parted from my 2013 ALTIMA, but I was wrong. Upon meeting Anthony, I learned he was a latin and ballroom dancer by night, which explained his outgoing personality. He admitted to me ...
This was our first purchase of a new car and it was a great experience. Eric was a pleasure to work with. Friendly, no pressure, listened to our needs and provided great service, expertise and was very knowledgeable. Everyone else we dealt with at the dealership was top-notch too. Highly recommend this dealership, the Sante Fe and hope that you get Eric as your product specialist!
I purchased my Santa Fe from Victoria Hyundai New. Most service work was done by them.. Service was great! Then I needed my window defrost system fixed. $550 plus 4 appointments and 11 hours waiting in service lounge I was advised they could not fix my problem. I gave up. Then sent a letter outlining my problem to Victoria and Head Office. What really upset me was I got no reply. Not a letter not a call Nothing So I take it Hyundai doesn't care about my account. While I love me Santa Fe I'll be looking elsewhere for my next ...
Karl's relaxed and calm manner was appreciated throughout our entire purchase and he went above and beyond to make sure the experience was as positive as possible for us. We had some minor confusion around expectations that were quickly and efficiently resolved personally by Karl as he went out of his way to find a solution that met our needs. He also followed up to be sure we felt it was fair and that we were happy with the solution. We never felt pressured and had plenty of time to be sure it was the right purchase for us ...
Josh was very knowledgeable about the cars we drove. They were all courteous of our time constraints and each person we dealt with was sincerely friendly. We got a beautiful 2017 Elantra! Thank you Victoria Hyundai!
We came and had an eye on a specific car. Michael and his team did not try to push us into the sale like many others do. They answered all our questions and concerns. They gave great attention to details and negotiation process was friendly. Highly recommended. A&Y&A.
After deciding it was time to get rid of my old vehicles, Jay helped run me through all of my options to help me find the easiest and best way to purchase my new vehicle. 10/10 experience, I highly recommend this dealership to anyone looking for a fun car shopping time!
Very friendly and attentive sales team. I had a good idea of what I was looking for when I went in , but they pointed me in the right direction. I never felt pressured.
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