An Open letter from Steve Munro, our Dealer
Thank you for taking the time to visit our webpage and for considering us in your search for a new Hyundai vehicle, pre-owned vehicle, or parts and service of your existing car. I appreciate that you have many places to choose from and am glad that you are choosing us.
We work hard here every day to Build Customers for Life and it shows from the minute that you walk in the door. We promise to meet you with a smile, listen to your needs and do our very best to accommodate you. Listen to our radio pledge regarding "no pressure" here. Building Customers for Life is not just part of our mission statement, it's what we try to do all day, every day!
How are we doing? Well we still make mistakes now and then, but check it out for yourself, have a read through our Google Places or N49 reviews on the internet. Just type the phrase "Victoria Hyundai Reviews" into any search engine and then let our customers do the talking. Also, for 2012, we were the only Hyundai dealer in Southwestern BC to win Hyundai's most prestigious customer satisfaction award, the President's Award of Merit. This award ranks us in the top 10% of Hyundai dealers nationally.
Did you know that we are voted Victoria's Favorite Car Dealership by City Hub and that Victoria Hyundai has the #1 Facebook fan-page in Victoria with over 16,000 fans? Also, as I write this note, we are the #1 selling import brand (in competing segments) in Victoria* Also, right now we are the #1 selling Hyundai dealer in BC in terms of new vehicle retail volume*. That's right, here in Victoria, you can find the largest volume store in the Province. There are bigger cities in BC, but they don't deliver as many vehicles as we do. I think that's because you can get our great reputation for honest dealings, the best deals, and award winning customer service right here in beautiful Victoria BC. It's not a deal, unless it's a Victoria Hyundai deal!
This is a community minded store, we support local causes and local organizations. Check out activities in the community to see what we've been up to and to see action, not just words. I feel that it's not just our commitment to customers that sets us apart it's our commitment to all of our stakeholders, our staff, the community as a whole and the environment. Listen here for our recent CFAX interview, where we chatted about how a small business could make a difference in the community.
Please feel free to contact me if you have any questions or concerns. My commitment to you is that we will work effectively, with the maximum respect for your time and business.You'll love it here,
Stephen Munro, Dealer Principal
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*Based on YTD Feb 2013 Competing Segment Retail Market share as reported by RL Polk Canada