An Open letter from Steve Munro, our Dealer
Thank you for taking the time to visit our webpage and for considering us in your search for a new Hyundai vehicle, pre-owned vehicle, or parts and service of your existing car. I appreciate that you have many places to choose from and am glad that you are choosing us. We work hard here every day to Build Customers for Life and you'll find evidence of our 100% commitment to customer service shows from the minute that you walk in the door.
You're probably thinking, "I've heard it all before", and "talk is cheap"! I agree, and you are correct, talk IS cheap! Here are some places though where I think that the rubber meets the road and where I'm proud to showcase our actions.
Reputation - It takes time, commitment, and consistency to earn a good one, but once earned, a good one is worth its weight in gold! Ours is platinum! Don't take my word for that though, Read what our customers are saying about us on dealerrater.ca, the most trusted auto dealer review site in North America. Also, I'm proud to tell that due to the hard work of our team, we in 2014 we became BBB A+ Accredited.
Pricing - we won't be undersold, period. Check out our lowest price promise. We quite simply won't lose a deal to price or payment.
Pressure - Everyone knows that we Vancouver Islanders are a bit more laid back than most places. You'll get big city deals here, but not big city pressure. We make a promise to all Victorians that this is the case, Just listen to our "no pressure promise".
People - This is the backbone of our organization. We pride ourselves on our team, all of them from the lot attendant to the General Manager. We will meet you with a smile, and do our best to make your car sales or servicing experience a fun one. Did you know that we were voted by our customers as Victoria's Favorite Car Dealership in a recent City Hub Poll? Also, our Facebook fan page has over 14,000 followers, one of the largest followings for any car dealership in Canada! Plus, we are the only Dealership on Vancouver Island, or the Lower Mainland to win the President's Award of Merit, Hyundai's most prestigious award, based on sales achievement and customer service. It takes a complete team of dedicated, well-trained and enthusiastic individuals to do that!
Community - This is a community minded store, we support local causes and local organizations. See what we've been up to in Victoria, and take a moment to see that it is support that spans years. Our philosophy is simple here and we believe that we have an obligation to take a corporate leadership position and try and make a dent to the good in the universe. See what being community minded means to us.
Thanks for taking the time to read this letter. You'll love it here.
Stephen Munro, Dealer Principal
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*Based on YTD Feb 2013 Competing Segment Retail Market share as reported by RL Polk Canada